Marketing Upheaval Is Uncertain But Inevitable
The COVID-19 pandemic is the event that defined 2020. For businesses, this event had radically changed consumer behaviour. Hence, they...
Mobile App Analytics, Your New Best Friend
Nowadays, smartphones have become part of our life. We use the device for work, shopping, and entertainment. Hence, for many...
Maximise Data For A Robust CX In 2021
Last year, industry professionals spent time and effort figuring out the uncertainties surrounding retailing because of COVID-19. Some organisations have...
Optimising with Experimentation, Targeted Rollouts Solution
SiteSpect has launched SiteSpect Rollouts, offering value across the product lifestyle of customer experience, focusing on specific areas of release...
74 Per Cent of APAC Consumers are Willing to Spend More on Good CX
The global Zendesk Customer Experience (CX) Trends Report 2021 shows that customer experience is increasingly crucial to business success. The...
Technologies That Are Significant For CX In 2021
About a week ago, CES 2021 concluded with a wave of new products and announcements that influence consumers and how...
Sompo Japan Enhances The CX With A No-Code Platform
EasySend, a no-code platform for building and optimising digital customer journeys, is making its move into the Japanese insurance market....
Transforming Customer Loyalty Programs With Blockchain Technology
We can see various loyalty programs across economic sectors such as travel, retail, and financial services. However, one of the...
TeamViewer Acquires New Software To Enhance Its Digital Customer Journey
TeamViewer has announced its acquisition of Xaleon, a leading Austrian start-up and provider of customer interaction applications. Recently, TeamViewer incorporated...
Could This Be The Reason Of Users Migrating From WhatsApp?
Since WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...
