The Pandemic Speeds Up Technology Transformation
According to a recent report by Deloitte, banks in the Middle East and around the world have been racing to...
Passing Skills Online To Give Better Customer Experience
Consumers are on social media almost all the time, making conversation as the new marketing. Hence, L'Oreal revamped its approach...
2021 CX Trends For Manufacturers
Disruption was the 2020 trend for us all and there was no exemption for manufacturers. The pandemic and the economy...
Now Empathy Is Much Needed In Improving Customer Experience
According to Forbes, 86 percent of consumers said they are willing to pay more for a great customer experience. Plus, another finding...
Human Contact As An Essential Part Of Retail Shopping Experience
Nearly half or 41 percent of U.S. shoppers see human contact as an essential component of the retail shopping experience,...
Improving Customer Experience In Healthcare Industry
The Experience Design Studio (XDS), a digital full-service customer experience agency, reported a growth boost, adding many new customers to...
Providing Customers An Improved Experience With This Solution
Fidelity Life, the largest locally operated life insurer in New Zealand, has successfully launched a new PureCloud telephony system that...
Reach More Audience With The Right Customer Experience Platform
The sophisticated combination of strategic program services from Piano, with its end-to-end customer journey strategies, has helped companies reach more...
Deliver Seamless Customer Experience With Personalization And Digital Platforms
Under the terms of the agreement, Blue Air will continue to use the automated retail reservations platform of Navitaire's New...
How Much Has Customer Experience Improved Since The Pandemic Began?
The findings of new research from Mitel, a global business communications leader, give promising signs for customer experience (CX) and...
