The 2022 Customer Experience Predictions From 10 International Top CX Experts
Every end of year, I do two things: I take the time to think about what could be the biggest ...
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Tag: Trends
The State Of CX: Fall 2021
It’s that time of the year again when folks are looking for predictions about what customer experience will look like ...
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COVID-19 Makes Journey Mapping More Important Than Ever. Here’s How to Build One
It feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in ...
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Southeast Asia Facebook and Instagram Ad Spend Up By 75% – Report
Customer experience platform Emplifi has released its “State of Social Media and CX” report, highlighting key data points for social ...
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What’s Next For Small Businesses? 4 Trends And Predictions For 2021 And Beyond
How can we predict the future after such an unpredictable year? As challenging as it is, we must try. SMB ...
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Customer Experience Trends in 2021 That You Should Look Out For
2020 has been a year full of unprecedented events that we will remember for years to come. However, the event ...
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