The Relationship Economy: Building Stronger Customer Connections In The Digital Age
Technology is changing the world but not always for the better. In 2025, there will be more machines in the ...
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Tag: Technology
SoftBank halts production of US$1,800 Pepper humanoid robot
SoftBank Group Corp has suspended production of its Pepper robot, shelving for now a project Masayoshi Son once personally championed ...
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There’s More than One Way | Mindset & Agility – The Rocket Fuel for Customer Experience Success
In 1983, while pursuing a Ph.D. at the University of Southern California, I got a creative nudge from the book A ...
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What’s Next For Small Businesses? 4 Trends And Predictions For 2021 And Beyond
How can we predict the future after such an unpredictable year? As challenging as it is, we must try. SMB ...
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Here’s Why CMOs Need to Own the End-to-End Customer Experience
Who owns customer experience (CX) at your organization? If you’re among the rare few, you may have a Chief Customer Experience Officer ...
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Flying Taxis Could Poach Passengers From Planes
Airbus and Boeing watch out – one of the world’s largest aircraft owners says passenger planes could see their wings ...
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What the Traditional Financial Services Industry can learn from Neobanks and Fintechs
The pandemic has exposed gaps and accelerated transformation in virtually every industry, and banking is no exception. Faced with spiking ...
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How Contactless Technology Is Defining The Customer Experience Post-COVID-19
Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months. Indeed, SITA’s ...
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The Retail Revolution
Do you get a buzz out of buying something, a little tingle of excitement, it feels good doesn't it? That's ...
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Apple vs. Facebook: Why iOS 14.5 Started a Big Tech Fight
What we're seeing unfold in this fight is quite complicated. In fact, you're probably thinking what's this beef all about? ...
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