Embracing Digital Customer Service
NTT Communications Corporation, Toei Company, Ltd. and NTT QONOQ, Inc. jointly announced the immediate launch of a customer-service demonstration using ...
Read moreNTT Communications Corporation, Toei Company, Ltd. and NTT QONOQ, Inc. jointly announced the immediate launch of a customer-service demonstration using ...
Read moreVonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology ...
Read moreCustomers still favors interaction with a human rather than any automated customer service technology, says survey.
Read morePrudential plc and Google Cloud forms a strategic partnership to enhance health and financial inclusion for communities across Asia and ...
Read moreVR is useful, but it may not be the total solution some are saying. It's far better to put resources ...
Read moreThe customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...
Read moreIf there is anything that customer experience experts can take away from the pandemic, it is that CX which is ...
Read moreThe Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...
Read moreWe humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...
Read moreDeveloping a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat. ...
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