Tag: Technology

The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...

If there is anything that customer experience experts can take away from the pandemic, it is that CX which is ...

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...

Developing a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat. ...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience ...

This is the fourth in a 5-post series and we’re continuing on through the business concepts in my book Leading the Starbucks ...

Every end of year, I do two things: I take the time to think about what could be the biggest ...

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype ...

Customer service is an important part of not only the customer experience but also the success of a business. Get ...