Tag: Technology

NTT Communications Corporation, Toei Company, Ltd. and NTT QONOQ, Inc. jointly announced the immediate launch of a customer-service demonstration using ...

Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology ...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.

Prudential plc and Google Cloud forms a strategic partnership to enhance health and financial inclusion for communities across Asia and ...

VR is useful, but it may not be the total solution some are saying. It's far better to put resources ...

The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...

If there is anything that customer experience experts can take away from the pandemic, it is that CX which is ...

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...

Developing a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat. ...