Comfort, Creativity, Change
The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...
Read moreThe customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...
Read moreIf there is anything that customer experience experts can take away from the pandemic, it is that CX which is ...
Read moreThe Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...
Read moreWe humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...
Read moreDeveloping a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat. ...
Read moreFor context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience ...
Read moreThis is the fourth in a 5-post series and we’re continuing on through the business concepts in my book Leading the Starbucks ...
Read moreEvery end of year, I do two things: I take the time to think about what could be the biggest ...
Read moreI’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype ...
Read moreCustomer service is an important part of not only the customer experience but also the success of a business. Get ...
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