Tag: Technology

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into ...

Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing ...

You may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare ...

In a globalized world, companies have to be aware of what their customers want and need in order to stay ...

AVEVA, a global leader in industrial software, driving digital transformation and sustainability, recently announced its first SaaS offering that integrates key ...

I originally published today’s post on Forbes. It appeared on their site on August 23, 2021. The Customer Success profession was born in 1996, ...

Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...

When startup founders fail, they usually blame the lack of funding. But, according to three recent studies, most startups don’t ...

This week we continue to journey through key concepts found in my 10 leadership books by diving back into our ...