Tag: Technology

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...

Developing a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat. ...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience ...

This is the fourth in a 5-post series and we’re continuing on through the business concepts in my book Leading the Starbucks ...

Every end of year, I do two things: I take the time to think about what could be the biggest ...

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype ...

Customer service is an important part of not only the customer experience but also the success of a business. Get ...

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with ...

We know that the customer experience is important to the success of any organization. Customers are king, and they vote ...

A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been ...