Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers
We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...
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Tag: Omnichannel
4 Omnichannel Strategies To Boost Customer Experience
It’s safe to say that 2020 is not our year. That nasty virus has sure thrown a wrench in the ...
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Picking The Right Channels For The Job
In an annual report co-released by Econsultancy and Adobe, B2B companies identified customer experience (CX) as the single most exciting ...
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5 Areas Where the Omnichannel Experience May Hit a Wall
Business has changed significantly over the past few decades. New and emerging trends and technologies have transformed how business is ...
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