Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers
We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...
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Tag: Hotel
Masterful Customer Experience: The Tale of Joshie the Giraffe
Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is ...
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