Tag: Featured News

Every single day, businesses and organizations enable conversations between employees and customers. Companies provide an experience throughout every aspect of ...

Customer complaints are nowhere near as bad as an actual CX crisis, but it might come as a surprise to ...

The world of today runs on data. The top companies around the world rely heavily on human insight and comprehensive ...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already ...

According to a new report by Accenture, automakers will need to strengthen their relationships with their dealers if they wish ...

2022 is here, and with it comes new ideas and opportunities. If it hasn't already been done, now is the ...

Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. ...

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into ...

Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing ...