Tag: CX

When talking about products and services, there are many options that customers can choose from the company. However, they still ...

The customer experience is the product of an interaction between an organisation and a customer over the duration of their ...

Customers have the prerogative to choose your brand and bring success to the company. Or they can go to the ...

It’s a challenging year for businesses. Yet, at the same time, some professionals see this as a chance to create ...

Despite the difficult economic conditions, a survey shows that there is a rapid shift to digital that has helped brands ...

A software platform for digital customer experience is a technology solution that helps organizations to assess, manage and optimize digital ...

Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across ...

2020 has certainly been a very memorable year, albeit for all the wrong reasons. The Covid-19 pandemic has served as ...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, ...

Many customers have fallen out of the habit of doing business; no small thanks to the Covid-19 pandemic. As such, ...