Tag: CX

2020 has been a year full of unprecedented events that we will remember for years to come. However, the event ...

It goes without saying that the Covid-19 pandemic has devastated the global economy. Physical contact has gone out the window ...

During this COVID-19 pandemic, businesses need to be able to move faster and respond to changing market dynamics. Hence, many ...

Do you recall the last time a customer came to you with a disastrous situation. Did you think that it ...

Marketing campaigns are a core part of the customer experience. If a brand want sot stand out in a crowded ...

Customers expect a seamless brand experience, especially now during the trying times of COVID-19. Consumers are forming brand new expectations ...

It is a given that poor customer experience and customer service means that consumers will be driven away from a ...

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat ...

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that ...

To many around the world, shopping can be therapeutic. That is until customers reach the queue for the checkout counter ...