Tag: customer service

Customer experience has taken the world by storm. And with it, hundreds of consultants and researchers have flooded the market ...

You’ve heard it a million times—happy employees make for happy customers. And the majority of business leaders agree: 55% of ...

What once was the customer service vision statement is now called the customer experience action statement.  Why the name change? ...

Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these are typically based ...

Who owns customer experience (CX) at your organization? If you’re among the rare few, you may have a Chief Customer Experience Officer ...

Would you ever expect to go to Disney and see a Disney cast member in full uniform who’s on break, ...

Customer service done right can be your company’s single biggest competitive advantage.  Become a revolutionary customer service leader who’s ready ...

Customers get angry for many reasons. Like when they are facing unexpected costs or when their product breaks within a ...

Great customer service. That’s what our customers want and that’s what we wish to provide. But it’s difficult remembering all ...

Reevaluation. It's a tried and true method to improve your customer service. But how many use this often enough to ...