Tag: customer service

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all ...

This is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s ...

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...

In today's fast-paced, ever-changing highly competitive business environment, exceptional customer experiences are essential for success. And in many instances, customer ...

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and ...

The Hewlett-Packard Company famously referred to as HP, is a multinational enterprise whose main business involved the provision of a ...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...

Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...

Want to take your company from having good customer service to world-class customer service?  Who doesn’t, right?  Now, in order ...

Today, I’ll focus on the distinction between “price” and “value.” In a 2008 letter to Berkshire Hathaway shareholders, Warren Buffet ...