Tag: customer service

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...

Chattermill, a unified customer intelligence platform, has recently revealed a report which delves into the trends and strategies that organizations ...

We have already discussed how self-service systems can help improve the customer experience. Now, we can see that omnichannel retailers ...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range ...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already ...

With a new year comes new aspirations and goals. Unfortunately, planning new goals may be rather difficult for some businesses ...

Every end of year, I do two things: I take the time to think about what could be the biggest ...

Customer service is an important part of not only the customer experience but also the success of a business. Get ...

Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. ...