Tag: customer service

The past two years have undoubtedly taught businesses and consumers the need to adapt to new changes, such as embracing ...

We expect much from our employees. Work long hours but still make no mistakes.  Come in on weekends or holidays ...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.

What’s an office for? Employers need to express and deliver a compelling answer to this question if they have any ...

Prudential plc and Google Cloud forms a strategic partnership to enhance health and financial inclusion for communities across Asia and ...

Review gating and phony reviews will render the comment section useless; and businesses will suffer from this.

Bullies, nobody likes them. If movies are anything to go by (and real-life experience!), they are larger and stronger than ...

The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...

If there is anything that customer experience experts can take away from the pandemic, it is that CX which is ...

Customer complaints are nowhere near as bad as an actual CX crisis, but it might come as a surprise to ...