Tag: customer loyalty

We are at a watershed moment in retail, consumer goods, manufacturing, travel and hospitality, and any business that thrives on ...

Customer service is an important part of not only the customer experience but also the success of a business. Get ...

SRM is a leading advisory business with a focus on financial services operating across Northern America and in Europe. I’m proud ...

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all ...

Do you have loyal customers? If you said yes, I would ask, how do you know? Is it because they ...

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...

In today's fast-paced, ever-changing highly competitive business environment, exceptional customer experiences are essential for success. And in many instances, customer ...

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve ...