Tag: customer loyalty

McDonald’s has created a new customer experience team as COVID-19 upends the way consumers engage with restaurants. According to an email ...

By 2019, 39% of the UK’s online population had bought a product from one or more of the top 50 ...

There are huge opportunities right now for fintechs looking to South East Asia. With high digital adoption, a huge unbanked ...

It is well known that brands can no longer ignore social networks. With the covid-19 pandemic, consumers have massively turned ...

Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these are typically based ...

Tasha Leverette was in the mood for her favorite drink from Starbucks, an iced peach green-tea lemonade. When she went ...

I recently had the opportunity to deliver the keynote presentation at “Digitizing Your Customer Experience” organized by Traction on Demand. My ...

Loyalty programs are loved by customers and companies. Nearly 75% of US adults online belong to at least one loyalty ...

5W Public Relations released a report called ‘2020 Consumer Culture Report’ highlighting that 71 percent of consumers prefer to purchase ...

A positive experience is the foundation of meaningful customer engagement and drives sales, whether with a brand, product, service or ...