Tag: customer loyalty

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...

In today's fast-paced, ever-changing highly competitive business environment, exceptional customer experiences are essential for success. And in many instances, customer ...

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve ...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...

We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...

Today, I’ll focus on the distinction between “price” and “value.” In a 2008 letter to Berkshire Hathaway shareholders, Warren Buffet ...

Customer experience has taken the world by storm. And with it, hundreds of consultants and researchers have flooded the market ...

McDonald’s has created a new customer experience team as COVID-19 upends the way consumers engage with restaurants. According to an email ...

By 2019, 39% of the UK’s online population had bought a product from one or more of the top 50 ...