Tag: customer loyalty

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range ...

This is the fourth in a 5-post series and we’re continuing on through the business concepts in my book Leading the Starbucks ...

Every end of year, I do two things: I take the time to think about what could be the biggest ...

As some of you may know, at the end of the year I like to look ahead to the coming ...

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype ...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience ...

We are at a watershed moment in retail, consumer goods, manufacturing, travel and hospitality, and any business that thrives on ...

Customer service is an important part of not only the customer experience but also the success of a business. Get ...

SRM is a leading advisory business with a focus on financial services operating across Northern America and in Europe. I’m proud ...

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...