Tag: customer loyalty

Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products ...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.

When established brands looks to be on the way down, it’s easy to give up on them and look for ...

Enhance CX and optimize marketing strategies by getting the customer personas right.

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range ...

This is the fourth in a 5-post series and we’re continuing on through the business concepts in my book Leading the Starbucks ...

Every end of year, I do two things: I take the time to think about what could be the biggest ...

As some of you may know, at the end of the year I like to look ahead to the coming ...

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype ...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience ...