Tag: customer expectation

Reducing the mental load for customers and offering them a simpler experience could be the key to enhancing customer value, ...

How can we predict the future after such an unpredictable year? As challenging as it is, we must try. SMB ...

Innovation is supposed to drive growth and increase competitiveness, but there’s a reason why your innovations aren’t working: product innovation alone ...

E-commerce sales dramatically increased in 2020 due to the pandemic — up nearly one-third from 2019 to reach an estimated $791.7 ...

COVID-19 has changed us. Many of us might not even notice it, but our expectations when it comes to purchasing ...