Tag: Business

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range ...

Maintaining an exceptional customer experience has proven itself challenging over the course of the pandemic, especially since many organizations are ...

With a new year comes new aspirations and goals. Unfortunately, planning new goals may be rather difficult for some businesses ...

One of the biggest business impacts resulting from the pandemic is the work from home (WFH) quandary. Why is it ...

Consumers have a buying cycle. They go through a series of steps before actually making a purchase. Understanding this cycle ...

A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been ...

It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming ...

In a globalized world, companies have to be aware of what their customers want and need in order to stay ...

The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...

Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...