Thought Leaders

It goes without saying that the Covid-19 pandemic has devastated the global economy. Physical contact has gone out the window...

Article by David Truog, Vice President and Research Director at Forrester One of the most common obstacles to CX transformation...

A little over six months ago, COVID-19 ravaged the global economy, resulting in devastated businesses, broken supply chains, and the...

Article by Mary Ann O’Brien, CEO and Founder of OBI Creative Brands and business owners find themselves swimming in uncharted...

Article by Chris Beaudin, director of marketing at Atlatl Software Steve Jobs once famously said, "You've got to start with...

Article by Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands The digital experience has changed customer expectations. It's no...

I recently went to two different stores. Both were medium-sized supermarkets, with a similar range of produce. The only difference...

I want to talk about listening, and especially listening to your customers right now. Recently, I’ve received some questions including:...

Every December, I write a blog post with the customer experience trends for the next 12 months. One of my...

Although the speed of recent changes for us all has been breathtaking, learning how to be productive when working from...