The Immense Growth Of Southeast Asia Online Consumers – Report
According to an annual report by Facebook Inc and Bain & Co, the Southeast Asia region added 70 million new...
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Reports
Southeast Asia Facebook and Instagram Ad Spend Up By 75% – Report
Customer experience platform Emplifi has released its “State of Social Media and CX” report, highlighting key data points for social...
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E-commerce fraud to surpass $20B in 2021, report finds
E-commerce retailers are at risk of losing over $20 billion in 2021 due to online fraudulent activities, a Juniper Research report...
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Report: Four fault lines show a fracturing among global consumers
One year after COVID-19 partially shut down many of the world’s economies, consumers have developed new habits that will continue...
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How Should CMOs and CIOs Work Together to Enhance CX?
The pace and action of insights will be an overarching focus and main investment area for many Asia Pacific (APAC)...
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Can You React Instantly to a Customer Complaint? Do You Need To?
The need to incorporate digital technologies into all aspects of a market has intensified in the past year, allowing for...
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There Is A Silver Lining Behind The Pandemic
An update of the 2019 research Experience 2030: The Future of Customer Experience titled “Experience 2030 Pulse Report: The Acceleration...
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74 Per Cent of APAC Consumers are Willing to Spend More on Good CX
The global Zendesk Customer Experience (CX) Trends Report 2021 shows that customer experience is increasingly crucial to business success. The...
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Is There A Significant Change In Consumer Behaviour After The Pandemic?
According to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...
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Is This The End Of Cash Payments?
Capgemini has published the World Payment Report 2020 highlighting that payment firms are being pushed rapidly into transformation. Also, even as...
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