There Is A Silver Lining Behind The Pandemic
An update of the 2019 research Experience 2030: The Future of Customer Experience titled “Experience 2030 Pulse Report: The Acceleration...
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Reports
74 Per Cent of APAC Consumers are Willing to Spend More on Good CX
The global Zendesk Customer Experience (CX) Trends Report 2021 shows that customer experience is increasingly crucial to business success. The...
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Is There A Significant Change In Consumer Behaviour After The Pandemic?
According to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...
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Is This The End Of Cash Payments?
Capgemini has published the World Payment Report 2020 highlighting that payment firms are being pushed rapidly into transformation. Also, even as...
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New Study Shows Younger Generations Are Shifting To Long-Term Online Shopping
Despite malls and stores are reopening with strict social distancing and face mask guidelines, many chose to stay at home...
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2021 – What’s In It for CX? A Guide to Meet Customers’ Needs and Expectations
Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its 2021 Customer Experience Imperatives, a guide to...
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Companies That Use Product Intelligence Are 5.5 Times More Likely to See Over 25 Percent Growth Year over Year
The Amplitude Product Intelligence Study said that companies that have not adopted Product Intelligence as a business development strategy are...
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Bank Customers Note Improvement in Customer Experience During Lockdown
Research by SAS highlighted that 27 percent of banking customers realized an improvement in their customer experience during the lockdown. ...
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58 Percent Of Respondents Expect Customer Data To Drive Revenue Growth
"The 2030 Today Report," a forward-looking survey that shares new details about the present and future state of the CDP...
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Rapid Digital Migration Has Done Little To The Digital Experience Maturity
According to a new study, produced by Sitecore, Ecosystm, and AKQA, the rapid migration to digital technologies led by the...
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