News

The cultural diversity of United States consumers with varying needs and expectations makes it challenging for customer experience management. Consistency is the...

London Luton Airport (LLA) has been awarded the Airports Council International's (ACI) Customer Experience Level 1 accreditation, becoming the first...

In Netherlands, customer experience is strong. Amongst the leading brands, mastering customer experience is a norm. Customer expectations are high in The...

Chances that you might win your customer back after a bad customer service complaint are quite slim. According to a...

Customer experience in Norway has been positive for the past few years. Companies have progress in their CX initiatives despite rising customer expectations....

Article by Jonathan Keane, Global Industry Managing Director for Aviation, Accenture and Ng Tze-Yang, Lead, Products Client Service Group, Accenture...

New Zealand organizations strength lies in its ability to build empathetic connection with customers. Companies pay great attention to individual...

As a global trade hub and an international city, plenty of retailers, businesses, and brands are competing for customers attention...

In today’s digital ecosystem, news can easily spread like wildfire. Bad news tends to spread especially fast throughout the internet...

Businesses face a lot of challenges on a daily basis. One of the biggest challenge faced by businesses today is on how...