Industry

The core principle that drives Emotive CX is that customer needs and expectations span both the functional and emotive. As...

If you’re having a bad experience in a restaurant and decide to never return, do you tell the manager? Or...

Customers tend to have a lot to say, especially now with the internet making it far easier for them to...

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching...

The Verint Experience Index for Quarter 4, 2019 ranked Amazon as the number one brand for the best digital customer...

Although “20/20” usually suggests perfect vision, a lot about the year 2020 is still unclear. Certainly news in the coming...

Throughout the entirety of the commerce world, the shopping cart is one of the least loved and appreciated elements. It...

When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. Consider...

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They...

Some smart person somewhere sometime (probably a priest) suggested confession was good for the soul. So, I will swath my...