Industry

Recent events have left us with many questions and worries. Uncertainty is on the horizon and it is most definitely...

Every industry operates differently. Depending on what product or services a company offers, operations can change ranging from slightly to...

Business has changed significantly over the past few decades. New and emerging trends and technologies have transformed how business is...

For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...

The customer experience is ever-evolving. This makes it hard to pin-point exactly what must be done to keep customers engaged...

Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is...

Ever felt frustrated waiting for a webpage to load? You're not alone. Bad website UI, unresponsive controls, and slow loading...

Many nations are either at the end or are close to the end of their lockdown periods. As such, businesses...

The COVID-19 pandemic has changed the customer experience paradigm. Though we may be unable to offer truly great in-person service...

In today’s digital age, email marketing is one of the key areas that can provide a highly engaging customer experience....