Global

Customer-centric organizations’ growth has made delivering effective and efficient customer experience their foundation. According to the “Australia Customer Experience Outsourcing...

In a matter of months, businesses all over the world are severely affected because of the COVID-19 pandemic. Hence, as...

It’s a challenging year for businesses. Yet, at the same time, some professionals see this as a chance to create...

Despite the difficult economic conditions, a survey shows that there is a rapid shift to digital that has helped brands...

Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across...

The COVID-19 global pandemic will be one of the defining events for 2020. Plus, its implications to our economy and...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey,...

Many customers have fallen out of the habit of doing business; no small thanks to the Covid-19 pandemic. As such,...

SMEs in India can now be completely paperless, utilize remote and secure onboarding solution. Mastercard has agreed to partner up...

Cloud communications provider Twilio is making its biggest acquisition to date. The company is paying $3.2 billion to acquire Segment,...