General

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it...

By Peter Eckert Peter Eckert, Co-Founder and Chief Experience Officer of projekt202 Today, more organisations are recognising experience design as...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So,...

Malaysia's consumer prices rose at a slower pace for a third consecutive month in July as a pandemic lockdown dampened...

Customer experience platform Emplifi has released its “State of Social Media and CX” report, highlighting key data points for social...

Reserve Bank of India has indefinitely barred Mastercard from issuing new debit, credit or prepaid cards to customers in the...

Consumers who grew up with Nestlé’s Smarties confectionery often have fond memories of popping plastic caps off the tubes of...

It is well known that brands can no longer ignore social networks. With the covid-19 pandemic, consumers have massively turned...

Reducing the mental load for customers and offering them a simpler experience could be the key to enhancing customer value,...