General

The ongoing coronavirus pandemic has affected the lives and livelihoods around the world. Centre for Public Policy Research, a public...

Customers expect a seamless brand experience, especially now during the trying times of COVID-19. Consumers are forming brand new expectations...

It is a given that poor customer experience and customer service means that consumers will be driven away from a...

Forrester has recently unveiled the touchless version of FeedbackNow, a real-time CX data collection solution at the point of experience...

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...

To many around the world, shopping can be therapeutic. That is until customers reach the queue for the checkout counter...

So you received a bad review. It was bound to happen eventually. Sometimes, consumers will have a bad experience with...

Retailers would usually look upon the year-end with great anticipation. No one can blame them, as said season has generally...

Article by Epson Today, technology is rewriting operating models across all sectors, but perhaps the retail industry has felt a...