Digital Advancement To Provide Self-Service For Customers
Finally, we can see the light at the end of the tunnel when governments get the first batch of the...
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General
Is There A Significant Change In Consumer Behaviour After The Pandemic?
According to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...
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Augmented Reality – Bringing Physical Experience To Customers Virtually
The year 2020 is behind us now. And it’s time to look forward to what 2021 will bring for us....
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2021 – What’s In It for CX? A Guide to Meet Customers’ Needs and Expectations
Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its 2021 Customer Experience Imperatives, a guide to...
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Are Businesses Ready For The Influx Of Orders To Keep Customers Happy?
Businesses have seen a significant increase in e-commerce delivery as the COVID-19 pandemic has changed consumers’ spending behavior. As 75...
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Digital and Data: Challenges Facing CX Today
Marketers should know how to invest in digital solutions to engage with customers both in the short and long term....
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Lower Digital Experience Maturity is a Bane to CX in SEA
The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...
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Think Hard Before Jumping on the AR and 3D Train
If there is one thing we can take away from the Covid-19 pandemic, it is that retailers are becoming ever...
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It’s Time To Start Investing In Speed, Convenience, And Hospitality in 2021 For Customer Experience
Customer experience was important before Covid19, but it was trapped in the category of "good to have". Consumers often sought...
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The Need-to-Know basics Before Creating a Cross-Channel Experience
A potential customer might initially come across a social media post announcing your latest collection while idly scrolling on their...
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