General

Personalisation is the big buzzword that is circulating among customer experience experts as of late. This is not a big...

The customer experience has become an integral part of B2C businesses. These businesses realise that their customers are willing to...

Every company, without exception, will have its ups and downs. A business crisis is not a matter of ‘if’, it...

As many are already aware, e-commerce sales have skyrocketed in 2020 as a result of the COVID-19 pandemic. All businesses...

The majority of 2020 has been dominated by the COVID-19 pandemic; and even with the outbreak being brought under control,...

COVID-19 restrictions are easing throughout the world and businesses are on track to reopen. Unfortunately, this does not mean things...

Today, the COVID-19 pandemic is slowly winding down in certain countries. In others, second wave is about to begin. Regardless,...

As the world heads towards digitalisation, we can find that more and more functions are becoming automated. While automation and...

The face of business is changing even as we speak and COVID-19 has accelerated this change even further. Like ever...

COVID-19 has caused widespread disruption to both businesses and the supply chain. Anything to do with physical contact has faced...