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The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They...

Some smart person somewhere sometime (probably a priest) suggested confession was good for the soul. So, I will swath my...

Problem Statement: Brands have been running Voice of the Customer programs for years, but customer experience has generally not improved....

If I think about the trends that will define 2020, there’s one word that keeps popping up in my head...

According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that...

Getting emotional is generally not something the average worker tries to do during working hours. As an employee, we want...

Article by Jay Dettling, Vice President of Global Partners for Adobe Every year, plenty of cool new gadgets like VR...

Chances that you might win your customer back after a bad customer service complaint are quite slim. According to a...

In today’s digital ecosystem, news can easily spread like wildfire. Bad news tends to spread especially fast throughout the internet...

Businesses face a lot of challenges on a daily basis. One of the biggest challenge faced by businesses today is on how...