General

Marketers should know how to invest in digital solutions to engage with customers both in the short and long term....

The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...

If there is one thing we can take away from the Covid-19 pandemic, it is that retailers are becoming ever...

Customer experience was important before Covid19, but it was trapped in the category of "good to have". Consumers often sought...

A potential customer might initially come across a social media post announcing your latest collection while idly scrolling on their...

Before the advent of modern technology, customers only consider price and quality before deciding to buy. However, in today’s world,...

Customer experience and digital transformation are two concepts that we have been hearing about for years. But, in many organizations,...

When talking about products and services, there are many options that customers can choose from the company. However, they still...

Customers have the prerogative to choose your brand and bring success to the company. Or they can go to the...

A software platform for digital customer experience is a technology solution that helps organizations to assess, manage and optimize digital...