Handing Over Control to the Consumer
For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...
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Customer Experience
Gamification of the Customer Experience
The customer experience is ever-evolving. This makes it hard to pin-point exactly what must be done to keep customers engaged...
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Happy Customers Talk, So Help Them Talk Louder
Got a happy customer who is singing your praises? Then why not give them a megaphone? According to extensive research...
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Masterful Customer Experience: The Tale of Joshie the Giraffe
Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is...
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Faster By a Millisecond? Make Another Million
Ever felt frustrated waiting for a webpage to load? You're not alone. Bad website UI, unresponsive controls, and slow loading...
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Building Customer Loyalty in the Post-COVID-19 Retail Space
Many nations are either at the end or are close to the end of their lockdown periods. As such, businesses...
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Four Tactics to Keep Your Customer Experience Rolling through COVID-19
The COVID-19 pandemic has changed the customer experience paradigm. Though we may be unable to offer truly great in-person service...
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The Experience Still Matters Even If Customers Aren’t Buying
The COVID-19 pandemic has resulted in a global economic downturn. Businesses are shutting down, some even permanently as commerce and...
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