Customer Experience

Today, the COVID-19 pandemic is slowly winding down in certain countries. In others, second wave is about to begin. Regardless,...

The digitisation of the insurance industry is progressing at a blindingly fast pace. Even compared to other industries, this sector...

As the world heads towards digitalisation, we can find that more and more functions are becoming automated. While automation and...

Recent events have left us with many questions and worries. Uncertainty is on the horizon and it is most definitely...

The face of business is changing even as we speak and COVID-19 has accelerated this change even further. Like ever...

I recently went to two different stores. Both were medium-sized supermarkets, with a similar range of produce. The only difference...

COVID-19 has caused widespread disruption to both businesses and the supply chain. Anything to do with physical contact has faced...

Every industry operates differently. Depending on what product or services a company offers, operations can change ranging from slightly to...

Business has changed significantly over the past few decades. New and emerging trends and technologies have transformed how business is...

With the COVID-19 pandemic winding down in a number of countries, businesses are still hesitant to return their workers to...