Customer Experience

Despite the difficult economic conditions, a survey shows that there is a rapid shift to digital that has helped brands...

A software platform for digital customer experience is a technology solution that helps organizations to assess, manage and optimize digital...

Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across...

The COVID-19 pandemic has organizations around the globe to shift to digital and remote work. Hence, a leading global Customer...

The COVID-19 global pandemic will be one of the defining events for 2020. Plus, its implications to our economy and...

2020 has certainly been a very memorable year, albeit for all the wrong reasons. The Covid-19 pandemic has served as...

SenateSHJ is leveraging Sugar’s customer experience (CX) to deliver better service to its clients in Australia and New Zealand. The...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey,...

The business landscape has changed drastically as more people use their smart devices because of the COVID-19 pandemic. For some,...

It’s a fact that bad customer experience can make consumers leave and never return. But, we can measure the value...