The COVID-19 pandemic has organizations around the globe to shift to digital and remote work. Hence, a leading global Customer Experience Solutions Company Concentrix has announced its newest platform for next-generation customer experience management called the Concentrix Experience Platform (XP).
The platform is for digital-first self-service and contact centers with its advanced cloud and artificial intelligence (AI)-based technologies. Key capabilities include omnichannel journey orchestration, business messaging, AI-based bots, virtual assistants, and cloud contact center capabilities powered by Amazon Connect. Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
XP works together with Concentrix’s VOC and leading CRM and WFM systems. The platform also integrates with Analytics and SecureCX biometrics workspace. Organizations can customize it, so they only pay for features that they need or use.
The platform is globally available as a managed service with pay-as-you-go pricing options, making it easier to digitize operations, keep costs under control, and scale investment dynamically as potential market demands are needed.