Customer Experience

Have you ever been part of this conversation: “I thought we fixed that problem! Why are talking about it again?”...

A business can provide excellent customer experiences when it generates new customers and expanding existing users' consumption. Customers will feel...

The COVID-19 pandemic is the event that defined 2020. For businesses, this event had radically changed consumer behaviour. Hence, they...

Nowadays, smartphones have become part of our life. We use the device for work, shopping, and entertainment. Hence, for many...

Last year, industry professionals spent time and effort figuring out the uncertainties surrounding retailing because of COVID-19. Some organisations have...

The global Zendesk Customer Experience (CX) Trends Report 2021 shows that customer experience is increasingly crucial to business success. The...

EasySend, a no-code platform for building and optimising digital customer journeys, is making its move into the Japanese insurance market....

Since WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...

Finally, we can see the light at the end of the tunnel when governments get the first batch of the...

Customers use various channels such as surveys, email, and social media to communicate with brands. It is surprising to see...