Customer Experience

Every industry operates differently. Depending on what product or services a company offers, operations can change ranging from slightly to...

Business has changed significantly over the past few decades. New and emerging trends and technologies have transformed how business is...

With the COVID-19 pandemic winding down in a number of countries, businesses are still hesitant to return their workers to...

COVID-19 has caused more damage to businesses than anyone could have imagined. Sales, revenue, finances, cash flow, all have seen...

For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...

The customer experience is ever-evolving. This makes it hard to pin-point exactly what must be done to keep customers engaged...

Got a happy customer who is singing your praises? Then why not give them a megaphone? According to extensive research...

Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is...

Ever felt frustrated waiting for a webpage to load? You're not alone. Bad website UI, unresponsive controls, and slow loading...

Many nations are either at the end or are close to the end of their lockdown periods. As such, businesses...