Customer Journey Is Part of Customer Experience
When talking about products and services, there are many options that customers can choose from the company. However, they still...
Customer Experience & Customer Engagement: Is There a Difference?
The customer experience is the product of an interaction between an organisation and a customer over the duration of their...
Improving Customer Experience In Any Industry
Customers have the prerogative to choose your brand and bring success to the company. Or they can go to the...
Embrace The Digital World To Improve Your Customer Experience
It’s a challenging year for businesses. Yet, at the same time, some professionals see this as a chance to create...
Improved Customer Experience With Digital Transformation
Despite the difficult economic conditions, a survey shows that there is a rapid shift to digital that has helped brands...
Top 5 Customer Experience Software Platforms
A software platform for digital customer experience is a technology solution that helps organizations to assess, manage and optimize digital...
Secure Santa: The Covid-19 Holiday Experience
Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across...
Effortlessly Digitize Operations With Next-Gen CX Management Platform
The COVID-19 pandemic has organizations around the globe to shift to digital and remote work. Hence, a leading global Customer...
Retailers and Shipping Carriers Need To Be Proactive To Deliver The Best CX
The COVID-19 global pandemic will be one of the defining events for 2020. Plus, its implications to our economy and...
Three More Key Technologies To Revamp CX
2020 has certainly been a very memorable year, albeit for all the wrong reasons. The Covid-19 pandemic has served as...
