Deliver New And Innovative CX Capabilities To Stay Ahead
Firstsource Solutions Limited and RP-Sanjiv Goenka Group have announced their strategic partnership with Uniphore, the global leader in Conversational Service...
Do Consumers Prefer Digital Channels? New Findings Say Yes And They’re Here To Stay
New research findings by Qualtrics show that consumers are embracing digital channels post-Covid-19. The global leader in customer experience management...
A Rising Investment In Digital Channels And AI To Enhance Customer Experience
Business Wave surveyed over 1,000 global contact center decision-makers in the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark and...
Building A Customer Experience Program During The Pandemic To Understand Customer Journey
Building a customer experience program during the pandemic is crucial to understand a customer’s journey better. Hence, regardless of the...
New Platform To Deliver Consistent Customer Experience
Visa recently announced, in collaboration with DigitSecure and HDFC Bank, the first successful live implementation of a PCI certified Tap...
New Cloud-Based Customer Experience Management Solution For Businesses In The Communication Industry
The communications industry will have a new solution from Oracle. Recently, it has announced its new cloud-based customer experience management...
Walmart Focusing On Other Ideas To Improve Customer Experience
Walmart Inc has ended its partnership with Bossa Nova Robotics inc to use roving robots to scan shelves and keep...
Lower Digital Experience Maturity is a Bane to CX in SEA
The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...
Retail Prodigy Group And Samsung Working Together To Deliver A Strong Customer Experience
Samsung’s Experience Stores in Australia is now being led by Retail Prodigy Group as the lead operations partner. In a...
Rapid Digital Migration Has Done Little To The Digital Experience Maturity
According to a new study, produced by Sitecore, Ecosystm, and AKQA, the rapid migration to digital technologies led by the...
