Building a Better Chatbot
An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such,...
Designing the Best E-commerce Customer Experience
As many are already aware, e-commerce sales have skyrocketed in 2020 as a result of the COVID-19 pandemic. All businesses...
Can CX Help Bring Luxury Brands Back?
The majority of 2020 has been dominated by the COVID-19 pandemic; and even with the outbreak being brought under control,...
Transforming Brick and Mortar to Create Personalised CX
Article by Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands The digital experience has changed customer expectations. It's no...
Preparing for the Post-Pandemic Experience
COVID-19 restrictions are easing throughout the world and businesses are on track to reopen. Unfortunately, this does not mean things...
The World’s Most Loved Brands
One of the world’s most recognisable analytics company Talkwalker, ha published the results of their latest report – The Brand...
Sweetening the Customer Experience Amid COVID-19
Today, the COVID-19 pandemic is slowly winding down in certain countries. In others, second wave is about to begin. Regardless,...
CX And Digital Insurance Under COVID-19
The digitisation of the insurance industry is progressing at a blindingly fast pace. Even compared to other industries, this sector...
How Microsoft Is Shaping The Future of Customer Support
As the world heads towards digitalisation, we can find that more and more functions are becoming automated. While automation and...
Departmental Collaboration to Improve the Customer Experience
Recent events have left us with many questions and worries. Uncertainty is on the horizon and it is most definitely...
