Cathay Pacific fined for data breach of 9.4 Million Customers
The U.K. Information Commissioner's Office (ICO) has slapped aviation giant Cathay Pacific with a US$650,000 fine for failing to protect...
2019 Most Popular Workplace Apps by Number of Customers
Many workplace apps that was trendy 5 years ago have gone out of style. Companies are starting to use tools...
How Coronavirus is affecting Customer Experience in the Tech Industry
Major tech companies around the world are responding to the coronavirus virus (COVID-19) by implicating measures like travel limitation, cancelling...
Apple pays US$500m to settle US lawsuit over slow iPhones
One of the best company in the world in terms of customer experience has recently found themselves in hot water....
Amazon tops the best Digital Customer Experience rankings
The Verint Experience Index for Quarter 4, 2019 ranked Amazon as the number one brand for the best digital customer...
You just need 100 people to love your product – Brian Chesky, Founder of Airbnb
If you are fond of travelling, the chances that you may have used Airbnb during your travel is pretty high...
Safety vs Convenience – A Dilemma for PayPal Customer Experience Strategy
PayPal is a global financial and technology company operating in more than 200 markets worldwide. The company enables global commerce, allowing...
Top 10 Leading CX Brands in The U.K.
In the U.K., organizations are starting to embrace the commercial advantages of operating in line with The Six Pillars. Most...
Biometrics is the new normal for Customer Experience
The fourth industrial revolution has indeed simplify the transaction process that occurs between two parties. Today, consumers can easily pay...
