You Should Have Digital Empathy In Customer Journey
PWC Consumer Intelligence revealed that as technology advances, companies had lost the human touch of customer experience. Hence, in another...
78 Per Cent Of Consumers Feel Safer Shopping Online Than In Stores
ClearSale has published a detailed review of its five-country consumer behaviour study conducted by Sapio Research, entitled 2021 Global Ecommerce...
Digital Advancement To Provide Self-Service For Customers
Finally, we can see the light at the end of the tunnel when governments get the first batch of the...
Meeting Customers’ Needs Virtually
Tailored Jewel takes pride in its Southeast Asian identity with a definitive focus on producing exceptional bespoke items for its...
Microsoft Malaysia’s Commitment To Delivering Exceptional CX
Microsoft Malaysia has announced that it has appointed Mazhar Zoaib Ali to the newly created role of General Manager for...
This Collaboration Enhances Customers’ Checkout Experience
UnionPay International and PayTabs have announced a strategic alliance that allows merchants from PayTabs to sell UnionPay Cards to customers...
Navigating The Evolving Retail Market With CX Insights
A new customer experience management programme with McColl's Retail Group has been revealed by Service Management Group. The leading convenience...
Same Day Delivery Without Compromising CX
Bringg has partnered globally with Uber to improve the retail delivery experience for customers across the world. Bringg's customers now...
Is There A Significant Change In Consumer Behaviour After The Pandemic?
According to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...
This Airline Upgrades Its System To Give Unparalleled CX For The Passengers
Delta Air has selected Viasat Inc., a global communications company to use its next-generation Ka-band satellite in-flight connectivity (IFC) solution...
