The Platform That Responds Quickly to Changes
Moro Hub has partnered with Emirates NBD Bank to provide the bank with an omnichannel platform called Moro Connect. The...
Mike Aoki
Mike's Articles on cxp.asia 10 Common Retention Mistakes AboutMike Aoki is the President of Reflective Keynotes Inc. (reflectivekeynotes.com), a training...
How Should CMOs and CIOs Work Together to Enhance CX?
The pace and action of insights will be an overarching focus and main investment area for many Asia Pacific (APAC)...
Break Free From A Conventional CMS With This Platform
GNC Holdings, Inc. has chosen FirstSpirit to drive engaging customer experiences for its e-commerce company. Using FirstSpirit makes personalising and...
Can You React Instantly to a Customer Complaint? Do You Need To?
The need to incorporate digital technologies into all aspects of a market has intensified in the past year, allowing for...
Key Themes That Define The Next Gen CX
Customer experience has now become one of the most critical differentiators on the market. From acquiring and maintaining customers over...
Identifying Key Opportunities in Retail for 2021
According to Kitewheel’s first annual “State of the Retail Industry” report, consumers are ready to shop and spend, but they...
Understanding The Technology Complexity In CX
A business can provide excellent customer experiences when it generates new customers and expanding existing users' consumption. Customers will feel...
Innovate Or Risk Losing Relevance
Nothing stays the same for a long time. One of the significant events in 2020 proved that to be true...
There Is A Silver Lining Behind The Pandemic
An update of the 2019 research Experience 2030: The Future of Customer Experience titled “Experience 2030 Pulse Report: The Acceleration...
