Moro Hub has partnered with Emirates NBD Bank to provide the bank with an omnichannel platform called Moro Connect. The platform built on the technology powered by Avaya OneCloud is an all-in-one Cloud Communications solution for Contact Centre as a Service (CCaaS). It will drive the bank’s profitability and competitiveness and improve agent desktop experiences by integrating core systems.
The Dubai Electricity and Water Authority’s (DEWA) MD and CEO, HE Saeed Mohammed Al Tayer said Moro Hub is operating following the Vice President and Prime Minister of the UAE, HH Sheik Mohammed bin Rashid Al Maktoum. Their main objective is to enhance and streamline access to data as a leading data hub.
“Emirates NBD Bank will benefit from greater flexibility, enabling it to respond quickly to changing business demands, improve customer experience, and manage costs more effectively. We are confident that the state-of-the-art technology will accelerate the bank closer to its business goals and help it implement the Dubai Vision 2021 to transform Dubai into the world’s smartest and happiest city”, said HE Saeed Mohammed Al Tayer.
By encouraging its staff, communicating with its customers and sharing legacy systems such as business phone systems, meeting facilities, and on-site contact centre solutions with a fully integrated, end-to-end cloud communications platform, Moro Connect will improve the collaboration experience with the bank’s stakeholders.
“We are pleased to partner with Moro Hub to avail of its advanced services. The partnership is a testament to the fact that businesses in the region seek innovative solutions to differentiate themselves in the digital landscape,” said HE Hesham Abdulla Al Qassim – Vice Chairman and Managing Director from Emirates NBD Bank.
He added as a company; Emirates NBD Bank has always strived to provide excellent, best-in-class customer service, taking the ambition to the next level through this alliance, with a broader offering of digital platforms, benchmark productivity and a state-of-the-art omnichannel platform.
Emirates NBD clients can address inquiries and problems through various communication methods such as chat, social, and self-service through Moro Connect’s implementation. It will also empower agents across all platforms with meaning, allowing them to access vital customer data from various sources and from one platform to view the entire customer journey.
Nidal Abou-Ltaif, President, Avaya International said to meet its digital transformation needs, Emirates NBD Bank has partnered with Moro Center. Avaya has a long-standing relationship with the bank on strategic technology. It says Moro Connect would provide the bank with versatility and agility to scale up its services.
