TeamViewer has announced its acquisition of Xaleon, a leading Austrian start-up and provider of customer interaction applications.
Recently, TeamViewer incorporated Xaleon’s technology into its enterprise networking solution, TeamViewer Tensor, and agreed to acquire the business based on strong feature momentum and tremendous customer interest after the integration.
“Xaleon is a great addition to our existing product portfolio. After the acquisition of Ubimax last year we support companies in digitalizing their industrial processes using our combined IoT, Augmented Reality and Frontline solutions. Now we invest in the customer engagement space as we see an increased need for remote customer interactions replacing physical sales and customer services processes as an important part of the value chain in all industries,” said Oliver Steil, CEO of TeamViewer in a press release.
“With TeamViewer’s huge global customer base and a joint go-to-market approach we will be able to further leverage our product and enable companies of all sizes to optimize sales and service processes, boost productivity, increase customer satisfaction, reduce churn rates, and enhance the overall quality of customer interaction.” Markus Wagner, Xaleon’s CEO, concurred.
The core product of Xaleon is a co-browsing application that allows for an advanced form of GDPR-compliant screen sharing in web sessions without user data installation and transfer.
Xaleon has developed an entire software suite around co-browsing to allow for a safe end-to-end digital customer experience journey. The software involves capabilities such as chatbots, live chat, video chat, and electronic signature inside an online customer interaction to conclude contracts.
