Microsoft Malaysia has announced that it has appointed Mazhar Zoaib Ali to the newly created role of General Manager for Customer Success.
In helping customers on their digital transformation path, Mazhar plays a crucial role in making sure they know the full benefit of their investments in Microsoft products and services. Mazhar builds and leads a highly technical team at the forefront of their digital journey as clients continue to evolve at a pace that few could have expected.
Mazhar is an experienced IT specialist with over 20 years of comprehensive geographical experience in business cloud, software and hardware solutions with well-rounded technology expertise and cross-industry domain awareness.
“Over the years, I have witnessed the tremendous impact technology can have on enabling people and businesses to thrive and adapt, thus being more innovative and productive. As organizations in Malaysia are fast gaining momentum on the cloud, I am excited with the opportunities ahead as we further propel their digital growth together,” said Mazhar in a statement.
Microsoft Malaysia’s Managing Director, K Raman, said that Microsoft’s role would drive an exceptional and connected customer experience. “The Customer Success Unit is a newly created role as part of Microsoft’s commitment to delivering exceptional customer support experiences, reinforcing Microsoft’s role as a trusted technology partner in a customer’s journey to modernize and transform their organization.”
He added that the calibre and skills of Mazhar would help provide a holistic client experience. “I’m excited to have Mazhar joining our team. With his extensive experience, he brings valuable insight to our customers’ needs and exceptional leadership qualities. This [sic] will help ensure we bring customers exceptional support and resources during these crucial times, thus further accelerating their digital transformation success.”
Mazhar’s appointment comes shortly after two new additions to its senior leadership team: Millie Yong as Solution Sales Director and Azizah Ali as Small, Medium and Corporate (SMC) Group Director. It is consistent with Microsoft’s focus on reinforcing and accelerating the digital growth of customers in Malaysia.
