Romania economy has been one of the fastest growing economy in Europe over the years. But, due to lack of alternative, customers can find themselves forced into unhappy relationships with some brands. This seems to occur as companies are lacking ability in the pillar of empathy.
The main pillars driving customer experience excellence in Romania are time and effort together with personalization
The top 10 leading cx brands in Romania are:
1. Samsung Store
Industry: Non-Grocery Retail
2. Revolut
Industry: Financial Services
3. ING Bank
Industry: Financial Services
4. Uber
Industry: Travel and Hotels
5. Carturesti
Industry: Non-Grocery Retail
6. Netflix
Industry: Entertainment and Leisure
7. IKEA
Industry: Non-Grocery Retail
8. Sephora
Industry: Non-Grocery Retail
9. Decathlon
Industry: Non-Grocery Retail
10. Lidl
Industry: Grocery Retail
