Management of customer experience continues to mature in Poland. The sector which sees high level of competition is the non-grocery retail sector. Many organizations use CX to gain an advantage over their peers.
Brands in Poland use customer insights to get an understanding of customers and their lifestyle. They also look ways to harness technology to form a more simplified experience across multiple channels. The high performing brands in Poland recognize the importance of smartphone in customers lives and offer services which integrates seamlessly with their devices.
The main pillar driving CX excellence in Poland is personalization where customers value organizations which tailor experiences to their needs.
The top 10 leading CX brands in Poland are as follow:
1. iSpot (Apple)
Industry: Non-Grocery Retail
2. Pandora
Industry: Non-Grocery Retail
3. W.KRUK
Industry: Non-Grocery Retail
4. Hilton
Industry: Travel and Hotels
5. Swarovski
Industry: Non-Grocery Retail
6. Nike Store
Industry: Non-Grocery Retail
7. Bank Millennium
Industry: Financial Services
8. Ziaja
Industry: Non-Grocery Retail
9. Spotify
Industry: Entertainment and Leisure
10. Yes
Industry: Non-Grocery Retail
