Brazil stricter measures in protecting customer data with their new data protection legislation is improving the level of trust customers have in organizations. As a result, integrity is one of the main customer experience pillar in brazil.
Other than that, brazil consumers are also demanding personalization from brands to enrich their experience. 7 out of 10 top customer experience brands in brazil are from the retail sector. These brands do not only stand out in integrity but empathy as well.
The main pillars driving customer experience excellence in Brazil is Integrity, Personalization, and Empathy.
Here are the top 10 Customer Experience Brands in Brazil:
1. Verdemar Supermercado
Industry: Grocery Retail
2. Nubank
Industry: Financial Services
3. Kopenhagen
Industry: Restaurants & Fast Food
4. Apple Store
Industry: Non-Grocery Retail
5. Pandora
Industry: Non-Grocery Retail
6. L’Occitane Au Bresil
Industry: Non-Grocery Retail
7. Granado Pharmacias
Industry: Non-Grocery Retail
8. Netflix
Industry: Entertainment & Leisure
9. Mary Kay
Industry: Non-Grocery Retail
10. OBoticario
Industry: Non-Grocery Retail
