Tag: Trending News

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...

A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been ...

You may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare ...

What are Micro-Moments? In any customer journey, there are countless small efforts. These include efforts from the company serving the ...

The statistics are alarming: A record-setting 1 million job openings in the US5 million workers quit just in quarter 2 of this ...

The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...

This week we continue to journey through key concepts found in my 10 leadership books by diving back into our ...

Neglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...

Earlier this month, Daimler AG CEO Ola Kallenius stated the ongoing semiconductor chip shortage crisis will likely continue into 2023. Some ...

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...